Privacy Policy

This Privacy Policy describes how Hourglass (“Hourglass,” “we,” “us,” or “our”) collects, uses, and shares information about you when you use our website at hourglasssaas.com and our operations platform (collectively, the “Service”). By using the Service, you agree to the collection and use of information in accordance with this policy.

We collect information you provide directly to us, information we collect automatically when you use the Service, and information from third parties.

• Account registration information, including name, email address, and password
• Billing information, including payment card details (processed by our payment provider, Stripe)
• Information about your firm, including firm name, team size, and client names
• Time tracking entries, project details, client records, and other content you enter into the Service
• Communications you send us, including support requests and feedback

• Log data, including IP address, browser type, pages visited, and timestamps
• Device information, including operating system and browser version
• Usage data, including features used, actions taken, and session duration
• Cookies and similar tracking technologies

We use the information we collect to:

• Provide, operate, and improve the Service
• Process transactions and send related information, including purchase confirmations and invoices
• Send administrative communications, including security alerts and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns to improve user experience
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your data to train AI models.

We may share your information with:

• Service providers who perform services on our behalf, including Stripe (payment processing), and hosting and infrastructure providers
• Professional advisors, including lawyers and accountants, where necessary
• Law enforcement or government authorities when required by law or to protect our rights
• A successor entity in connection with a merger, acquisition, or sale of assets

Client portal users of your account may view the data you have shared with them through the portal. You control what data is accessible to portal users.

We retain your information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal or regulatory purposes.

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Account information:

You may update or correct your account information at any time by logging into your account settings.

Cookies:

Most browsers allow you to refuse cookies or to be alerted when cookies are being sent. Disabling cookies may affect the functionality of the Service.

Marketing communications:

You may opt out of promotional emails by following the unsubscribe instructions in those emails. You may still receive transactional and administrative emails.

Data deletion:

You may request deletion of your account and associated data by contacting us at michael@hourglasssaas.com. We will process deletion requests within 30 days, subject to legal retention requirements.

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date. Your continued use of the Service after changes take effect constitutes your acceptance of the revised policy.